Cathedral Road Surgery Closure

Information for Patients

 

Regretfully, our branch surgery will close on 25th July 2003.

How does this affect me?

All patient services will be based at Ely Bridge Surgery. You may have already attended there on a Wednesday afternoon, Saturday morning, or to see Sister. All of the doctors and staff that you have been used to seeing at Cathedral Road are based at Ely, so you will still be able to see the same doctor.

 What about my medical records?

Your medical records will automatically be transferred to our Main Surgery and you will remain registered with the same doctor. 

Where is the Main Surgery? 

The Main Surgery is on Mill Road, near Ely Bridge.

How do I contact the surgery?

During the hours that reception is open you can either ring on 029 2056 1808, or call in. First thing in the morning, and between 4pm and 5pm are particularly busy. 

When is reception open?

Ely Bridge Surgery is open from 8.30am to 6.30pm Monday, Tuesday, Thursday and Friday. On Wednesdays the surgery is open from 8.30am to 12.45pm and 1.45pm to 4.45pm. On Saturdays the surgery reception is open from 8.30am to 12 noon. 

Generally the surgery is closed on Bank Holiday, and Saturdays preceding Bank Holidays.

 Can I just drop in to the surgery as I can here?

 

The Main Surgery has an appointments system, so that you can plan ahead. However if you are unwell and cannot wait for an appointment, it is always possible to speak to or see a doctor within 24 hours - usually within a few hours.

 

How do I make an appointment?

 

During the working hours you can either ring on 029 2056 1808 (press 1 for appointments), or call in. Reception is particularly busy first thing in the morning, and between 4pm and 5pm.

 

What about my repeat prescription?

If your request is received at Ely Bridge by 11am, it will be ready for collection after 4pm the same day. In line with recent Local Health Board recommendations, we do not take repeat prescription requests via the telephone. However you may wish to consider the following options:-

 

  1. Posting your request slip to us, and then collecting the script from the surgery.
  2. Calling in to the surgery with your request slip, but attaching a stamped addressed envelope. We will then post your prescription out to you.
  3. A combination of the above
  4. Some Chemists offer a collection and delivery service. Please contact your local pharmacist for details.

 

Do I need to do anything else?

Pick up a practice leaflet, and make sure you have the main surgery telephone number.

 

Changing your Doctor

We very much hope that you will remain registered at the practice. If, however you would prefer to register elsewhere, the receptionist can provide you with some information.