Your Rights and Responsibilities when using practice services.


You will be treated as an equal in the care and attention you receive.

You will be treated as an individual and will be given courtesy and respect at all times, irrespective of your ethnic origin, religious belief, personal attributes or the nature of your health problems.

Following discussion, you will receive the most appropriate care given by suitably qualified people. No care or treatment will be given without your informed consent.

Within the limitations of the law, you are entitled to see your medical records. This should be discussed initially with the doctor and a fee may be chargeable for this service.

We will give you full information about the services we offer. Every effort will be made to ensure that you receive the information which directly affects your health and the care being offered.

People involved in your care will give you their names on request and ensure that you know how to contact them.

You should let us know as soon as possible if you change your name or address.

It is our job to give you treatment and advice. In the interest of your health it is important for you to understand all the information given to you. Please ask us questions if you are unsure of anything.

Please ask for a night visit only when you feel it is truly necessary. Home visits by the doctor are only for patients who are too ill to visit the surgery.

Please do everything you can to keep appointments, or tell us as soon as possible if you cannot. Remember, your cancelled appointment can be given to someone else.

Be ready to tell us of your past illnesses, medication, hospital admissions and any other relevant details.

We will provide you with information about how to make suggestions or express concerns about the care we offer. We want to continue to improve our services, and therefore welcome any comments you may have. You may discuss your comments with the doctor whom you normally see, or if it is not relating to your health, with the Practice Manager.